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Fixing Broken Comms Across 8 Locations for Columbia Allergy

Fixing Broken Comms Across 8 Locations for Columbia Allergy

Columbia Allergy had outdated phone systems and disconnected sites. We moved them to a clean, modern VOIP solution across 8 locations, giving 100+ staff secure, fast communication they could finally count on.

Columbia Allergy had outdated phone systems and disconnected sites. We moved them to a clean, modern VOIP solution across 8 locations, giving 100+ staff secure, fast communication they could finally count on.

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Heor Bg Shape
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Case Study Image

MISSION-DRIVEN

The Challenge

The Challenge

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Columbia Allergy’s outdated PBX phone system was breaking communication across clinics. Calls dropped, coordination lagged, and critical patient updates got delayed. They needed a real fix, not another patch.

Columbia Allergy’s outdated PBX phone system was breaking communication across clinics. Calls dropped, coordination lagged, and critical patient updates got delayed. They needed a real fix, not another patch.

Our Process

How We Made It Happen

Here’s what we used to fix the chaos and get their stack actually working.

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VOIP Integration

We set up secure VOIP across all locations, replacing outdated systems with tools that actually worked.

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VOIP Integration

We set up secure VOIP across all locations, replacing outdated systems with tools that actually worked.

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Project Management

We managed the full rollout to hit every deadline and keep daily operations running smoothly.

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Project Management

We managed the full rollout to hit every deadline and keep daily operations running smoothly.

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Training & Development

We trained their staff fast, with tools and support that made adoption simple, not stressful.

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Training & Development

We trained their staff fast, with tools and support that made adoption simple, not stressful.

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Network Configuration

We rebuilt the clinic network so communication stayed secure and stable across every site.

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Network Configuration

We rebuilt the clinic network so communication stayed secure and stable across every site.

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Data Security

We locked down patient data with healthcare-grade encryption and call protections.

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Data Security

We locked down patient data with healthcare-grade encryption and call protections.

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User Experience Design

We simplified the interface so staff could focus on care, not figuring out the phones.

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User Experience Design

We simplified the interface so staff could focus on care, not figuring out the phones.

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Solution, Not Just Strategy

The Project Solution

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The Solution

We rolled out the VOIP upgrade in phases to avoid disruption and make training quick for their team. Everything was tailored to meet HIPAA standards and healthcare workflows, with no patchwork setups, just clean integration that worked from day one.

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Results

After launch, Columbia Allergy saw faster communication, fewer missed calls, and smoother internal coordination. Advanced tools like video calls and mobile access gave staff more flexibility, and patients noticed the difference.

Conclusion

Conclusion

Our work with Columbia Allergy proves what happens when broken comms get the right fix. Tailored VOIP, secure integration, and a better workflow for healthcare teams. One clean stack, zero chaos.

Our work with Columbia Allergy proves what happens when broken comms get the right fix. Tailored VOIP, secure integration, and a better workflow for healthcare teams. One clean stack, zero chaos.

Got a Stack to Fix or Build?

We help modern teams move faster with better systems, automation, and real support. Let’s build something smarter.

Free Trial

Got a Stack to Fix or Build?

We help modern teams move faster with better systems, automation, and real support. Let’s build something smarter.

Free Trial

Got a Stack to Fix or Build?

We help modern teams move faster with better systems, automation, and real support. Let’s build something smarter.

Free Trial